Tuesday, September 2, 2014

Support for Latest Royal Mail Moves to Extend Delivery and Collection Times

Trial to Assist Consumers with Online Shopping
Shipping News Feature

UK – The announcement made by Royal Mail in May vowing to introduce a Sunday service will get off the ground this coming weekend (7th September) with around a hundred offices opening for four hours from noon enabling online shoppers who work during the week to collect parcels at a time more convenient to them. Customers within the M25 will fare even better than the rest of the country as packages in the area will also be delivered to the door in what, initially at least, is described as a trial. Managing Director of Royal Mail Parcels, Nick Landon, commented:

“We are continuing to be more customer-responsive and provide more options for people to receive items they have ordered online. I am delighted to pilot Sunday afternoon opening at around 100 of our delivery offices across the UK with the highest parcel volumes, and Sunday deliveries to addresses within the M25 motorway."

As the parcels services fight for a larger share of what is a growing market the move expands on Royal Mail’s extended working hours which has enabled online retailers to supply the carrier with items later at weekends and its ‘Delivery to a Neighbour’ initiative giving the options of a free redelivery or to a trusted neighbour’s address. The move has met with praise from consumers at large and Evan Puzey, Chief Marketing Officer at multimodal transportation software supply company Kewill, commenting:

“Royal Mail’s decision to launch a Sunday delivery service is a bold move that highlights the importance of online retailers offering a range of delivery options. Cost is not everything – choice matters a great deal to consumers, who often don’t mind paying a small fee if it saves them time and the hassle of queuing at a busy collection depot. Consumers today aren’t prepared to hang around for missed or delayed deliveries. As we approach peak season, retailers must make home deliveries more convenient for online shoppers and independent retailers must take advantage of this and other new services, to compete with established online sellers.”