Wednesday, November 27, 2013

Supply Chain Logistics Group Expands Operations

New Customer Care and Learning Centre for Computer Support Company
Shipping News Feature

UK – Some branches of the supply chain require specialist support and Warrington based Flextronics Global Services deals specifically with hi-tech industries, mainly including branches of computing in which they not only ship products but design, build and service the finished articles. The company, which now operates in over thirty countries, has just officially unveiled a suite of new facilities to enhance its logistics services at its 90,000 square foot site in Appleton.

Flextronics has invested more than £75,000 in the redevelopment which includes the installation of a Learning Centre and a new Customer Care facility. The company’s staff in Warrington and throughout the UK will use the Learning Centre to complete training and personal development courses, whilst the new Customer Care Centre has been developed with state-of-the-art equipment to support the work of a 35-strong multilingual call centre team handling thousands of enquiries from customers all over the world. Mike Meades, General Manager at Flextronics Global Services, commented:

“This is a significant development for us and for the town of Warrington, helping to reinforce our position as a key location within the wider Flextronics group. Responding to the needs of customers is an essential part of any business and our new Customer Care Centre has been equipped with the very latest technology, enabling us to be even more efficient and responsive than ever before. In addition to this, our Learning Centre will be a hub for professional development and creative thinking, giving our staff in Warrington immediate access to facilities and courses that will enhance their skill sets.”

The Mayor of Warrington, Cllr Peter Carey, was invited to cut the ribbon on the new facilities for the company which employs more than 250 staff and manages supply chains for some of the world’s largest consumer lifestyle and technology companies. He said:

"Flextronics is a real hidden gem amongst Warrington’s business community and I was hugely impressed to see and hear first-hand what they do. It’s very clear to me that the site in Warrington is important to the town and to the local economy, so it was a pleasure to be invited to their site and celebrate the official opening of the new facilities.”

Photo: Photo 2: (Left to right, back row) Flextronics Operations & Business Excellence Manager Richard O' Mahoney, Warrington Wolves mascot Wolfie, Mike Meades, General Manager at Flextronics Global Services. (Left to right, front row) Emma McGrail, Human Resources Advisor at Flextronics, The Mayor of Warrington, Cllr Peter Carey and Kim Hunt, Flextronics Customer Services Manager