Monday, March 17, 2014

Mechanical Handling Moves Result in Road Haulage and Construction Contracts

Fork Lift Truck Association Membership and Change of Address Improves Local Business
Shipping News Feature

UK – Having recently moved to bigger, improved local premises, mechanical handling group Andover Fork Truck Services made the decision to join the ranks of the Fork Lift Truck Association (FLTA) and the company says that the twin changes have already gained the family-run firm new contracts, including for local road haulage interests, as Lee Clapcott, Andover’s Service Director, explains:

“FLTA accreditation is the way forward for fork lift truck businesses. It’s not only good for us, it’s good for our customers too. Since we joined the FLTA we’ve won two new contracts, one with construction merchants Grant and Stone, which we’ve been working on for some time, and another with haulage company TWT Logistics.

“We’re finding that as we grow, we’re dealing with bigger and bigger customers who demand more and more every year, not just in terms of service and price, but in terms of security, stability and industry standing. Our membership underlines our commitment to our customers and their businesses and gives them confidence that their operations will benefit from the industry’s highest standards.”

The Hampshire company was established by husband-and-wife team Eddie and Dawn Clapcott in 1978 and membership of the FLTA attests to both a good reputation and financial security whilst members sign up to a stringent code of practice, covering business conduct, customer service and safety, and gain access to world-class technical expertise. Lee Clapcott concludes:

“We’ve benefitted enormously from the comprehensive support and documentation on the FLTA website, particularly the factsheets and health and safety information. Every bit of this help feeds back to the customer. As a company, we pride ourselves on our service, and anything that can help us improve our standing in the eyes of our customers is hugely important to us.”

Photo: A glimpse inside the Andover company’s new maintenance facility.