Friday, February 2, 2018

Major US Air Freight Carrier Upgrades its Cargo Management System

Global Market Demands Latest Technology
Shipping News Feature
US – WORLDWIDE – For an industry known for bringing the future to reality today, the air freight profession is seeing some of the fastest technological advances even in a sector used to the rapid adoption of modern methods and equipment. For companies like American Airlines Cargo the complexities of managing thousands of consignments to all parts of the globe can only be imagined, hence the company's latest move, a cargo management system update to see it streamline and modernise processes, both for itself, and its customers.

American has selected IBS Software, a leading IT solutions provider in the global aviation industry, to implement the cargo management system, iCargo, and the investment is the largest ever to date for the freight operation. With the implementation of iCargo, American will migrate to a web-based, fully integrated technology platform connecting all of its critical business functions. Together, American and IBS are designing a multi-year, phased implementation and rollout strategy, which ensures the new technology and processes are brought into the business in a seamless manner.

The carrier says it is committed to taking an iterative approach to this implementation to ensure day-to-day business functions run smoothly during the transition, minimising the impact go-live will have on partners and customers. The result promises to be new technology and streamlined processes that give American the agility necessary to stay at the forefront of the industry. Rick Elieson, president of American Airlines Cargo, commented:

“We will continue to push the boundaries to deliver an industry-leading experience. We are focused on modernising processes for our team, and increasing transparency and flexibility for our customers. The rapidly changing cargo landscape demands that we invest in the best of tools, so that our team can focus on doing what they do best, delivering an exceptional customer experience.”

American provides one of the largest cargo networks in the world, with cargo terminals and interline connections across the globe and services daily shipping goods around the US and to and from Europe, Canada, Mexico, the Caribbean, Latin America and Asia. Developed in collaboration with leading airlines, iCargo is claimed by IBS to be the leading cargo management solution in the industry. VK Mathews, executive chairman, IBS Group, was clearly pleased to have American allocate their business to his company, saying:

“iCargo has, over the years, recorded remarkable traction in the market to emerge as the most definitive cargo management solution in the air transportation industry. The iCargo footprint is now truly global and having American among our growing list of customers is indeed a strategic milestone for IBS. The engagement, I am sure, will herald the beginning of a long and productive business relationship.”