Friday, April 5, 2013

HGV Lift Company Restructures Response to Logistics Customers

Midlands Firm Separates Maintenance from Emergencies to React More Quickly
Shipping News Feature

UK – One of the country’s leading suppliers of vehicle lifting equipment is restructuring its engineering team to lessen down time for its customers within the logistics industry. Busy commercial workshops need nothing less than HGV’s stranded whilst waiting for a repair to a hoist and now the strangely named SOMERSTOTALKARE has decided to split its workforce to better respond to the needs of customers.

The company now has two distinct aftercare divisions; one to carry out routine maintenance and the other to respond to breakdowns and has also reassigned all its customer service dates so that postcode areas are visited on a more efficient basis every six months. Scott Gilliam, the Halesowen based company's service manager explained how the move would improve efficiency within the business, as well as benefitting customers, saying:

"It will allow our seven preventative maintenance engineers to concentrate on scheduled services and six reactive engineers to respond more quickly in the rare event a customer has a breakdown or other unexpected problem. Dividing the team into two separate divisions will enable the engineers to really concentrate on their area of expertise. As a result, reactive engineers have reduced callout time for breakdowns on average next day, but more often than not the same day."