Monday, July 1, 2019

Freight and Container Handling Orders Mean Expanded Service Offering From Lift Truck Agency

Port and Terminal Sector Drives Demand
Shipping News Feature
UK – Finnish materials handling provider Konecranes has been doing well of late, with recent reports of orders for a mobile harbour crane for continuous duty bulk freight handling in Poland, four barge handlers to the Port of Lille for container work and two Noell NSC 644 E Straddle Carriers for container train loading and unloading at Birmingham Intermodal Freight Terminal (BIFT). Most of the company's recent sales are repeat orders, with the prime reason for this quoted as the quality of after sales support offered.

Lift truck sales are an important part of Konecranes overall business and in the UK the group’s sole UK and Ireland distributor, Impact Handling, reports another year of rapid growth, with particularly strong demand for its Konecranes range of heavy lift trucks and container handling equipment and expansion of its operation to offer factory-backed support for the complete product range across the entire UK.

To facilitate this Impact employs a dedicated service team together with a specialist dealer network aiming to always provide a rapid response, prompting Terry Kendrew, Managing Director at Impact Handling, to say:

“We have invested in every single corner of our big truck offering, expanding both our technical support team and our service engineering capability out in the field. The growth of our team has been matched with further investment in training and equipment alongside extensive new truck, short term rental and parts inventories.”

Impact has recently completed the roll-out of a new fleet of specialist heavy truck support vehicles. The service vans, which will be deployed across Impact’s dedicated engineering teams, have all been equipped with state-of-the-art tooling and advanced equipment to support the Konecranes range. Since becoming the sole UK distributor for the Konecranes Lift Trucks brand in 2016, Impact has worked closely with the factory to enlarge the footprint of the brand in the UK. Andreas Falk, Managing Director of Konecranes Lift Trucks says:

“In Impact we have an exceptional partner. One who shares our vision for the UK market and who is capable of delivering customer satisfaction to the very highest levels. Together, we have worked hard on every element of our offering, from our pricing models, through productivity and eco-efficiency product features, to our fast track parts distribution, and are now better placed than ever to grow our presence in the UK. With everything we do underpinned by Konecranes’ famed reliability, we believe that together we now offer the best value total solutions in the marketplace.”

Terry Kendrew says Impact has seen notably strong demand for Konecranes equipment across the ports and terminals sector, where its combination of high performance, exceptional build quality and advanced fleet management technology has proven particularly popular with customers, adding:

“Port centric distribution networks are essential to our economy and the demands placed on them are only getting bigger and more complex. Impact is committed to the sector for the long-haul and we are focusing all our efforts on giving our customers the enhanced reliability, efficiency and cost reduction they need to be able to compete.”