Tuesday, September 27, 2016

Faster Air Freight Service May Suit Forwarding Customers

Global Leader Launches New Cargo Product
Shipping News Feature
WORLDWIDE – DHL Global Forwarding has launched a new air freight service offering forwarding customers a mission critical solution for emergency shipments. The new DHL SameDay Speedline covers urgent delivery of spare parts, critical medical supplies or newly launched products, with benefits such as 24/7/365 pickup and delivery, collection within 120 minutes and quotations within 60 minutes.

Although DHL SameDay Speedline is a multi-sector product, DHL expects that the service will prove particularly appealing to the aerospace & aviation, automotive, electronics, energy and life sciences industries. Ingo-Alexander Rahn, Global Head of Air Freight, DHL Global Forwarding, said:

"The emergency shipment market is growing with just-in-time inventories for industries from aerospace and energy to manufacturing to adapt their supply chains. The need for mission critical shipment delivery to avoid line down situations continues to arise and requires a partner that has the global reach combined with the technology to provide transparency to each sector-specific logistical challenge. DHL SameDay Speedline fills this gap and provides added value through its many service features."

The launch of DHL SameDay Speedline's global network of 50+ stations will cover the greatest geographical demand for emergency shipments, with the expectation that the network will grow through customer demand. A core strength of DHL SameDay Speedline is the network of 24/7/365 SameDay Contact Centres in the US, Singapore and Ireland, where each shipment is proactively monitored from origin to destination. Dedicated customer service representatives will handle the majority of quotes and routing option for door-to-door transits in less than 60 minutes. Customers of DHL SameDay Speedline will receive updates of their shipments movement, and in case of an irregularity, a resolution to the issue should be available within minutes.

Next to specific industry sectors solutions, the scope of DHL SameDay are those customers that need to ship time-critical cargo regularly or experience unplanned emergencies. After surveying more than 200 customers from various industry sectors with emergency shipment needs, DHL Global Forwarding saw a need to develop a product utilising the best of both worlds, the leverage of the DHL relationships in country with the emergency product technology and intelligence of the DHL SameDay team.